Archive for the ‘Usability’ Category

The iPad Will Launch Like Ellison’s Jet Out of Palo Alto

Thursday, February 4th, 2010
iPod 1st Gen, and iPhone 3G
Image by 37prime via Flickr

Which is to say big and loud and fast and it’ll piss a lot of people off.

Ironically it’s those in the Netbook world who look shocked and say, “look how much more we give for half the price?” I’ve got bad news for Netbookians…your computers suck. They’re slow and painful and cramped. But oh yes, they were cheap. And we love cheap.

But the iPad isn’t a nicely done Netbook. It isn’t a Kindle with color. It’s not an iPhone that met a steam roller. It is the the next fom of computing and it’s beautiful. Yes, as always, it’s missing some things. But it’s not like a boat missing a motor. It’s more like, well, an iPhone that launched without cut and paste. We suffered along while we all worked to change the world.

The truth is we carry 100X the computer we need in our laptop most of the time. Buried in a slow loading inconvenient poorly designed behemoth. The iPad can accomplish 95% of what we need our laptops for. Oh, we won’t get rid of our laptops. That five percent is crucial. We will just add the fourth form of computing to our lives. And it will be beautiful and we will wonder in two years how we ever ordered off a menu that wasn’t pre-loaded in our iPad with our built in payment system.

The iPad is our wallet, portfolio, memory, communication, calendaring…well it’s our life. It’s just not our phone replacement. Our bags got lighter. We’ll take the laptops home one the weekends for heavy work.

Desktops? How cute…they’ll be good for towing behind cars or some such anti-world recreation. But the iPad will be our center.

And yes Android will follow and it will be good. It will be the Chevy 3/4 ton to the beautiful Pininfarina like lines of the iPod. Change is good and at first it will look effete and snobbish. But soon it will be real. And Microsoft and RIM and others will head for other shores, other businesses where they don’t have to compete with such smart people.. Most of our computing is simple and can even be fun. and it’s always better when it has location. The world continues to change whether we bought a two pound Droid with a worthless keyboard or not. The iPad makes me happy.

Popularity: 21% [?]

UStream Live Broadcaster- Your Life Changes Today

Wednesday, January 6th, 2010
Image representing Ustream as depicted in Crun...
Image via CrunchBase

I’m way off the back on this but I had to to jot it down. UStream launched their iPhone app recently and it’s simply one of the coolest and scariest pieces of technology I’ve ever seen. The app turns your iPhone into a realtime broadcast device. Your camera films and transmits whatever lies in front of it.

You have to see it function to feel the impact and realize how our lives have changed forever with this one application. Lets say you get pulled over and are concerned about how you are going to be treated. Flip on the app, spin the phone to face the side window and broadcast in real time your experience. Officer Friendly is, unbenknownst to him on live TV.

When you visit their site it is astonishing to see what streams are currently live. Endless litters of puppies under heat lamps…and and audience of 25 people watching them sleep. And the watchers happily chat with each other.

The scary side is that, even though the technology for video phones has existed since the 60s, but most people don’t want to be seen most of the time. Broadcasting our lives is uncomfortable and yet  you no longer get to decide whether somebody’s iPhone UStream camera feed is catching you at any given time and broadcasting it to the world. Giving up your privacy is scary. Giving individuals the power to broadcast is amazing. The world will never be the same. Rictus.

Oh, and the application is beautiful and works seamlessly, shouting out to (I can’t say the sill word tweeples) twitter, broadcasting your location and allowing you to chat with your audience at the same time. Truly brilliant development.

Popularity: 78% [?]

Don’t Trade Your iPhone for a Droid

Saturday, December 5th, 2009
Image of Tony Reilly from Facebook
Image of Tony Reilly

Image doesn’t relate to the article…I just knew this guy back in the day and Zemanta thinks that “O’Reilly” and “Reilly” are somehow related in its really cool suggest an image tool. Oops. Whaddup Tony?

An O’Reilly reader asked the question, “should I dump my iPhone for an Android?” and it seems to be a question that is being asked more and more. The simple answer is no, unless you are a very early adopter with a massive tolerance for behaviors like your phone crashing. There is much criticism of AT&Ts network and the occasional dropped call. I, being a pathetic dork, carry both phones at the moment. I lose one or two calls a week due to AT&Ts shoddy network. And my iPhone crashes maybe once a month…maybe less. And that’s the thing with my phone, it’s like a light switch or a car, you want it to work every single time you turn the key or flip the switch.

A crashed OS and a bad network leave you with the same result…no phone. That’s not okay. AT&Ts network seems to be improving faster than the next version of the Droid will arrive.

And the Android crashes constantly. They use nice words like “forced restart of search application” or some such thing, but the truth is I have to sit and wait for my basically beta version phone to settle down and begin working again. I am confident that by version 3.0 things will be rock stable. But right now the Droid is the crash-o-matic.

The question is kind of a, “should I buy an Acura or a Maserati?” thing. One of them is cool and works beautifully all the time and the other one doesn’t look nearly as cool ’cause it’s in the shop several days a month. But Maserati’s are cool in their own way. If you want a second phone, Droid it up.

Popularity: 85% [?]

iPhone = AOL and Android = Netscape 1.0

Thursday, December 3rd, 2009
Netscape Browser
Image via Wikipedia

The iPhone is the most beautiful design and business exercise I’ve ever seen. I am happily humbled by Apple for their vision and incredible operational excellence. They saw and created a future of which I hadn’t even dreamed. The iPhone set me free.

And yet…so did Compuserve in its day. Compuserve and the Mosaic browser let me run about the web as fast as my 14.4k modem would allow, from one Star Trek fan site to another. And it became both my vocation and avocation. The iPhone, ten years after I first started working on the mobile web finally delivered on the promise of the richness of the web combined with dynamic community and localization. Thank you Apple.

When we take our first timid steps in a new technology we seek safety, familiarity and comfort; and the iPhone delivers. It lets us safely download apps that have been approved and search around the well lit corners of the nice part of Internet town…but it’s a bit like a cruise ship. You can’t ever really get in trouble. It’s kinda fun for a while, but the captain never invites you up to steer it or do donuts with the thing. And eventually you want to see the whole ocean.

And the Droid…well, it’s like Netscape 1.0. It crashes more than I did in high school, which is to say, a lot. And it lets you get the full unfettered internet, location and community access. Want to download an app that steals your private data…go ahead. Want to download an app that instantly violates federal wiretapping statutes…it’s one click. Seeking something really unsavory, it exists or is in development right now. I don’t even dare to imagine the things that are to come.

The world of Adult entertainment has often been the north star of the internet, showing us where web business is going. Take a look at the origins of most video streaming software or even internet traffic tracking companies.

And trust me, the iPhone’s bevy of bikini girl apps is really not going to satisfy the seemingly insatiable cultural appetite for prurient content. And in that part of the world the Droid wins hands down. The porn world has gotten a seat back in the game.

In the 90s Yahoo failed when it couldn’t keep up with the endless requests for sites to be added to its directory. It was excruciating to wait and see if your site would get accepted and practically business death if you weren’t. And Yahoo was unblinking as they ignored every request for information on how or whether you would get in. Even when they started charging $300 to get guaranteed placement it still didn’t really satisfy a webmasters desire for instant inclusion. Which is why DMOZ came about and eventually things like Wikipedia. The community does a better job policing massive amounts of content then a small group of censors with unclear by-rules.

And the four week wait for a developer to see if their efforts to fly in the Apple world just isn’t going to work. In the Web3.0 world we are being trained to expect real time in absolutely everything.

Android delivers the vicious one-two punch of instant inclusion and boundless content. And that is too mighty for Apple to beat. In the late 90s we ran as fast as we could from AOL into the arms of Earthlink and Comcast so that we could get the full web and not the pre-chewed variety. In 24 months or less the iPhone will be the choice of fussy Meerschaum pipe smoking ascot wearing professors and the rest of the world will be carrying Android 4.o phones that allow us full unfettered access to the world of content and applications.

It seems likely that a wikipedia of applications will come to fruition with a community of trusted testers and a standards body run by the community will come about. And when we see that BBB of mobile web, we will find trust. Until then, buyer beware.

But it’s going to be a cool winding road getting there…filled with missteps, crashes and eventually government intervention.

And Google will become a bevy of little Googlets, split up by the privacy fear mongers. This is the coolest movie I’ve ever not seen and I can’t wait.

Popularity: 2% [?]

It seemed so simple- Tab A, Slot B

Sunday, November 29th, 2009
KTM Sportmotorcycle AG
Image via Wikipedia

I tried to grab one more day on my KTM before the snow took over for realzie but unfortunately I was beset with personal mechanical failures.

Y’see I’m not real handy around the house. I replace a light bulb if it isn’t over shoulder high but after that I’m hiring someone who understands things like why smoke detectors beep for years after the battery is removed.*

So I attached the KTM to my new UltimateMX Hauler and within fifty feet it popped a wheelie like a circus freak and looked at best unsecure and even more likely that it would do a full el rollo before cartwheeling down I-15 until some Suburban cleaned it out like a gnat. Of course I didn’t discover that until my first refill.

I didn’t exactly follow the directions. I don’t generally. I think if a product is any damn good it shouldnt’t need a book to tell you how o use it.

I have never heard or seen anyone read the directions on a urinal. It’s designed in such a way that we all figure out how to make it go. So I assumed the MX Hauler would be much the same. But I was wrong and it was past midnight and time to give in.  Now I have to figure it out while my neighbore makes comments like, “wow, you put it on all wrong.” Yeah, I got that. That’s why I’m in Ranch Place instead of ripping to the top of Wile E’s favorite Mesa.

*(Handy tech tip when a smoke detector just won’t shut up; detach the offending smoke alarm and remove the nine volt battery (it won’t do anything but makes it lighter.) Take the smoke alarm and put it inside three large freezer Ziploc bags. Then drive the largest car you have over it back and forth at least 20 times. This won’t have stopped the noise but it is now half the volume and has a backbeat that could make it a hit for Bjork on the laughable improbability of man.

Open the bags and fill with pumpkin pie filling, carnation concentrated milk, and beets. These ingredients do little to stifle the noise, maybe 25%, but at least you have used only items from your pantry that you wouldn’t eat unless it was a full-scale thermonuclear war. Put these bags in the freezer. It’ll still beep every once in a while, but muted to such a level that it’s livable. Wrap them at Christmas and send them to your least favorite cousin.

Popularity: 7% [?]

Red Text Anywhere

Friday, November 6th, 2009

I came across this text on one of our sites last night..in the cart:

Sorry the item(s) in your cart are unavailable. The item(s) have been removed from your cart.

Ouch! The previous text is in red for those who are RSS readers. I think red text is as offensive as the blink tag. It actually makes me nostalgic for the blink tag.

Lets just never use it again. And lets stop using plural(s) like this…oy.

Popularity: unranked [?]

Better Than Web

Wednesday, November 4th, 2009

Ten years late mCommerce has arrived. Due to our convoluted quilt of 12 wireless technologies like the laughably bad TDMA (AT&Ts previous technology that could manage only eight calls per cell) we find ourselves arriving a decead after iMode revolutionized Japanese pop culture.

App Store
Image via Wikipedia

Apple’s iPhone strategy has been the most beautiful business ramp in the history of technology. The OS is, despite some minor flaws, excellent. A year ago it became the one material possession I would save with me if there was a fire (pardon the duh factor of grabbing a phone). In the past my laptop was my most vital possession and yet quickly my iPhone has supplanted. Yet convergence is just as far in the distance as it ever was. I use my laptop just as many hours a day…it’s just the the iPhone has eaten up all the space that comes between. Even a pause in conversation is enough to have me idly unlocking the phone, considering a spin through the app store.  Divergence is alive and well as it always has been.

Much of the business world is still grappling with what kind of opportunity the iPhone really represents. Often the thinking goes that mCommerce should be like the Tommy Hilfiger web model. I believe that is the wrong tack, taking traditional eCommerce and just shrinking it to a smaller form factor.

What needs to exist is the notion mobile is leading us to a new model for computing that I’ll call for the moment, Better than Web.

Better Than Web is, well, just like it sounds. eTailing always runs a few years behind the content revolution and generally  also just doesn’t do things as beautifully. There isn’t an ecommerce site in the world that has anything like Facebook’s beautiful UI and phenomenally layered business logic. I dream of an eTailer that hits even 70 percent of the Facebook mark.

And in the world of Apps the gap between the A players and the eTailers is larger. I have yet to se

Apple Inc.
Image via Wikipedia

e an etail example using GPS, shared browsing, haptic interface, audio, accelerometer and more. With GPS, turn by turn navigation and some simple work Walmart could have every one of their store’s guide you through a real map your current stadium like store. Add a list function and it could walk you to each product you need while offering you coupons on nearby or similar items. Average cart could climb and time in store could go down. Need a clerk. Hit the big panic button and scan the bar code and have an instant call back…from the call center in Mumbai.

And for us rare pureplays the world just gets rosier. Show only reviews from my state, current location, in the last fifteen minutes, from my friends, etc. No longer need a person in Naples Florida be greeted by puffy down coats on the homepage. We could actually personalize. If it’s a ski site like ours and we’re able to track vertical skied in one day then we would know much better what skis to recommend.

Simply put, in eTailing your retail App better not be a slimmed down dimmer retail store with itty pictures that works in conjunction with your web site. It instead needs to be the next generation or etailing offer much much more. The move to dynamic localized and personalized content just moved up a few years. Ebay is averaging $89.95 per download in revenue and we haven’t even hit the holidays. Mobile is the future of etailing, duh. And Better Than Web is the future of mobile.

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Popularity: unranked [?]

The Best Usability Ever

Friday, June 5th, 2009
Mint.
Image via Wikipedia

I’ve spent a lifetime watching new dotcoms launch with incremental improvements in user experience. And I’ve tried to copy the best of it for Backcountry.com and our associated sites. And then along comes Mint.com and it humbles me completely. The site works so beautifully and seamlessly that it leapfrogs all other interactive design. Almost everyone is nervous about sharing financial data on the web and yet Mint tackles by pulling in your data so quickly and efficiently it almost happens before you know it. And then it’s all parsed into instantly useful information. It’s so brilliant in its simplicity.

Popularity: unranked [?]

Burning Man!

Friday, June 5th, 2009

I’ll be there this year no matter what. Come hell or high water. Nobody’s crazed delusional self-stories will keep me from an event that is about healing and love.

Popularity: unranked [?]