Archive for the ‘Thoughts about Entrepreneurship’ Category

2,600 Spams and Climbing

Monday, January 4th, 2010
An email box folder filled with spam messages
Image via Wikipedia

As a relative newbie in much of the spam world I find myself Mayberry-like ignorant in the massively abusive world of bulletin board attackers. I naively ran my comments section on this blog, pretty open because nobody comes here but my son, who’s four and…only then when he’s sitting on my lap.

So I was surprised that 2,600 spammers were doing everything in their power to help the world get rich quick and do so with astonishing manly prowess. It took me about an hour to ding all the spammers and in doing so I lost the fifty excellent comments from my reader(s?).

And I then I started dorking around searching for a something that could handle the spam load without the word Barracuda in the title. I’m sure that there are many happy ‘Cuda users but it must be a world that is Windows 3.1 centric.

And then I found WP-SpamFree and it’s amazing. I have no idea how it works (first sign of a great product…it’s none of my business how you get rid of spammers, the less I kn0w the better) and yet it hums along dinging would be mass marketers left and right. I’ve rarely been so happy with a product. And this one was, I think, free or one of the many excellent flavors of open source that passes for free. Or maybe I’ll get a bill in 30 days, fine with me. Nice work over there at H6 Web Geek.

Popularity: 100% [?]

39 Google’s New UI Shows Only 39 Characters On Screen

Wednesday, December 9th, 2009

Cool, Google’s new UI only shows 39 characters on the screen, including logo, TM and spaces. And I probably counted that wrong. Until you roll your mouse and then the regular UI reappears all Harry Potter and the Invisible Map style. Credit Veruus for pointing it out.

Popularity: 86% [?]

Great Customer Service as Art

Friday, December 4th, 2009

At Backcountry.com the Gearheads have great latitude in resolving problems and doing whatever they can to make the customer happy. But this example is like no other I’ve ever seen. Follow the link to see the customers full post on her blog FoolsandSages.com. Here’s a small excerpt.

“After I placed my order, I sent their customer service folks a mail telling them how much we loved their site and asking for the shipping to be adjusted to reflect our original wish to combine shipping. I fully expected for them do graciously do so, but was absolutely not expecting the response I received:

‘Hi Andrea,

Thanks for contacting us at Steepandcheap.com.  We love you, too. We would marry you if you weren’t already married. And we weren’t a company, but rather a young shy boy lost in the throes of love, yea, a misty-eyed dreamer looking towards the future, still unscathed and unpolluted by the hardships of mid-adulthood. We would ask your housemaid to deliver white flowers to you, with an anonymous note that read “Heaven nor hell could provide me the joy and pain your approval or lack thereof might impose upon me.” Then, that very night at midnight we’d stand outside your window playing a love sonnet on the violin–a heartfelt ribbon of swaying notes and flittering string plucks. You could get out of bed and come to the balcony to listen. Instead of saying anything, you might drop a single white handkerchief slightly soaked with your tears.

But none of that could ever happen, so instead I just gave you a full refund on your shipping costs. I think it was like 8 bucks. Thanks for the love.’”

Wow…how unusual. Here’s her full post.  http://www.foolsandsages.com/2009/12/03/making-customer-service-fun-what-a-concept/

Popularity: 77% [?]

The Adventure Life Folds

Friday, December 4th, 2009
Image of Steve Casimiro from Facebook
Image of Steve Casimiro

“National Geographic Adventure will cease operations, it was announced today, a victim of the down economy and systemic changes in publishing. The final issue is December/January.”

Bummer. That about covers that. No need for me to do any clever editorializing. I’m sad to see it go; it’s been a solid bastion of true adventure journalism amongst the thick weeds of men’s magazine’s that offer editorial breadth of a weightlifters glutes: Endless teasers which claim they can make any desired body part either grow or shrink, depending on the need.

Steve Casimiro was the west coast editor…a title that seemed odd for an adventure magazine that covered the globe. It didn’t seem the title stopped him from taking a bevy of hot models to Ibiza to test “30,40,50 SPF – We Tell You the Truth.”  Steve has lined up the finest jobs in the magazine world as the most well known editor of Powder magazine and the co-creator  and first editor (with Rob Story) of Bike magazine. Casimiro is a man who knows the soul of adventure. I’m hoping his next beat will be another great step in the life of one of the finest adventure writers and editors in the world. He’s also handy with the Cannon Snappy.

Popularity: 76% [?]

iPhone = AOL and Android = Netscape 1.0

Thursday, December 3rd, 2009
Netscape Browser
Image via Wikipedia

The iPhone is the most beautiful design and business exercise I’ve ever seen. I am happily humbled by Apple for their vision and incredible operational excellence. They saw and created a future of which I hadn’t even dreamed. The iPhone set me free.

And yet…so did Compuserve in its day. Compuserve and the Mosaic browser let me run about the web as fast as my 14.4k modem would allow, from one Star Trek fan site to another. And it became both my vocation and avocation. The iPhone, ten years after I first started working on the mobile web finally delivered on the promise of the richness of the web combined with dynamic community and localization. Thank you Apple.

When we take our first timid steps in a new technology we seek safety, familiarity and comfort; and the iPhone delivers. It lets us safely download apps that have been approved and search around the well lit corners of the nice part of Internet town…but it’s a bit like a cruise ship. You can’t ever really get in trouble. It’s kinda fun for a while, but the captain never invites you up to steer it or do donuts with the thing. And eventually you want to see the whole ocean.

And the Droid…well, it’s like Netscape 1.0. It crashes more than I did in high school, which is to say, a lot. And it lets you get the full unfettered internet, location and community access. Want to download an app that steals your private data…go ahead. Want to download an app that instantly violates federal wiretapping statutes…it’s one click. Seeking something really unsavory, it exists or is in development right now. I don’t even dare to imagine the things that are to come.

The world of Adult entertainment has often been the north star of the internet, showing us where web business is going. Take a look at the origins of most video streaming software or even internet traffic tracking companies.

And trust me, the iPhone’s bevy of bikini girl apps is really not going to satisfy the seemingly insatiable cultural appetite for prurient content. And in that part of the world the Droid wins hands down. The porn world has gotten a seat back in the game.

In the 90s Yahoo failed when it couldn’t keep up with the endless requests for sites to be added to its directory. It was excruciating to wait and see if your site would get accepted and practically business death if you weren’t. And Yahoo was unblinking as they ignored every request for information on how or whether you would get in. Even when they started charging $300 to get guaranteed placement it still didn’t really satisfy a webmasters desire for instant inclusion. Which is why DMOZ came about and eventually things like Wikipedia. The community does a better job policing massive amounts of content then a small group of censors with unclear by-rules.

And the four week wait for a developer to see if their efforts to fly in the Apple world just isn’t going to work. In the Web3.0 world we are being trained to expect real time in absolutely everything.

Android delivers the vicious one-two punch of instant inclusion and boundless content. And that is too mighty for Apple to beat. In the late 90s we ran as fast as we could from AOL into the arms of Earthlink and Comcast so that we could get the full web and not the pre-chewed variety. In 24 months or less the iPhone will be the choice of fussy Meerschaum pipe smoking ascot wearing professors and the rest of the world will be carrying Android 4.o phones that allow us full unfettered access to the world of content and applications.

It seems likely that a wikipedia of applications will come to fruition with a community of trusted testers and a standards body run by the community will come about. And when we see that BBB of mobile web, we will find trust. Until then, buyer beware.

But it’s going to be a cool winding road getting there…filled with missteps, crashes and eventually government intervention.

And Google will become a bevy of little Googlets, split up by the privacy fear mongers. This is the coolest movie I’ve ever not seen and I can’t wait.

Popularity: 5% [?]

Content Blobs

Thursday, November 19th, 2009
Created by Jason R Remy (Jayron32)
Image via Wikipedia

What’s a content blob? Oy, well, it’s just one of those made up terms that I use as a placeholder in my head for how dynamic content should work on ecommerce sites in the future. The best example I can see of one right now is on NFL.com.

Any page should be a live application, constantly changing as the world changes…with advertising melded in in such a way that it doesn’t ruin or distract from the experience. The NFL has at least started down the road.

Popularity: unranked [?]

Old School Internet Marketing

Tuesday, November 17th, 2009
Backcountry.
Image via Wikipedia

Here’s a video about how we used to market at Backcountry.com circa 2007.  It’s kind of a B- performance. Sorry. There is some good data in here though:

This is a link that may or may not work to a speech to a BYU entrepreneurship class circa 2007.

Popularity: unranked [?]

Pardon me while I take a big “Droid”

Monday, November 16th, 2009
Verizon Communications Inc.
Image via Wikipedia

Wow. When Goliath finally decides to step up and kill David you expect some fireworks. I mean Motorola isn’t exactly new at cell phones. They practically invented the Bat phone and those huge things that Crocket and Tubbs lugged around on ‘Vice. So when Google and Verizon and Motorola teamed up for the wireless Malachi Crunch I expected something really cool. Unfortunately the first go round with it suggests that it kinda sucks.

I remember my two year-old son was able to operate my iPhone and unlock it on his own. He was quickly navigating through the interface without any help. I was able to make the iPhone work without resorting to a manual. I was annoyed by the touch screen typing but I got used to it in a few weeks. Already I’m jonesing for my touch screen QWERTY. The Droid is confusing and awkward and lacks, well, UI. As the CTO at my company often says, “soft is hard”. And boy the User Interface just plain stumps someone with my room temperature IQ.

The hardware is okay. The flash on the camera is nice and the speaker is better. There’s a nice use of vibration/haptics in the interface that  I like. And it’s got a nice heft to it so when I finally get annoyed enough it’ll go clear through the window as opposed to bouncing off as the iPhone might.

I will say it’s better. The iPhone has forced the rest of the world to raise the level of their game. But all you Verizonites who can’t seem to understand that it’s only about $100 to break your contract will be happier on the Droid than on the DOS like Blackberry. But it’s no iPhone. The droid is the Corvette of phones…which is nice if you’re into that kind of thing.

The game isn’t over.

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Popularity: unranked [?]

Better Than Web

Wednesday, November 4th, 2009

Ten years late mCommerce has arrived. Due to our convoluted quilt of 12 wireless technologies like the laughably bad TDMA (AT&Ts previous technology that could manage only eight calls per cell) we find ourselves arriving a decead after iMode revolutionized Japanese pop culture.

App Store
Image via Wikipedia

Apple’s iPhone strategy has been the most beautiful business ramp in the history of technology. The OS is, despite some minor flaws, excellent. A year ago it became the one material possession I would save with me if there was a fire (pardon the duh factor of grabbing a phone). In the past my laptop was my most vital possession and yet quickly my iPhone has supplanted. Yet convergence is just as far in the distance as it ever was. I use my laptop just as many hours a day…it’s just the the iPhone has eaten up all the space that comes between. Even a pause in conversation is enough to have me idly unlocking the phone, considering a spin through the app store.  Divergence is alive and well as it always has been.

Much of the business world is still grappling with what kind of opportunity the iPhone really represents. Often the thinking goes that mCommerce should be like the Tommy Hilfiger web model. I believe that is the wrong tack, taking traditional eCommerce and just shrinking it to a smaller form factor.

What needs to exist is the notion mobile is leading us to a new model for computing that I’ll call for the moment, Better than Web.

Better Than Web is, well, just like it sounds. eTailing always runs a few years behind the content revolution and generally  also just doesn’t do things as beautifully. There isn’t an ecommerce site in the world that has anything like Facebook’s beautiful UI and phenomenally layered business logic. I dream of an eTailer that hits even 70 percent of the Facebook mark.

And in the world of Apps the gap between the A players and the eTailers is larger. I have yet to se

Apple Inc.
Image via Wikipedia

e an etail example using GPS, shared browsing, haptic interface, audio, accelerometer and more. With GPS, turn by turn navigation and some simple work Walmart could have every one of their store’s guide you through a real map your current stadium like store. Add a list function and it could walk you to each product you need while offering you coupons on nearby or similar items. Average cart could climb and time in store could go down. Need a clerk. Hit the big panic button and scan the bar code and have an instant call back…from the call center in Mumbai.

And for us rare pureplays the world just gets rosier. Show only reviews from my state, current location, in the last fifteen minutes, from my friends, etc. No longer need a person in Naples Florida be greeted by puffy down coats on the homepage. We could actually personalize. If it’s a ski site like ours and we’re able to track vertical skied in one day then we would know much better what skis to recommend.

Simply put, in eTailing your retail App better not be a slimmed down dimmer retail store with itty pictures that works in conjunction with your web site. It instead needs to be the next generation or etailing offer much much more. The move to dynamic localized and personalized content just moved up a few years. Ebay is averaging $89.95 per download in revenue and we haven’t even hit the holidays. Mobile is the future of etailing, duh. And Better Than Web is the future of mobile.

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Popularity: unranked [?]

“Social Responsibility” Has Jumped the Shark

Sunday, November 1st, 2009

Aren’t you a little bit tired of the green’ocrisy. The shameless annoying hypocrisy of the greenies. I can say with some certainty that the cloying phrase, “social responsibility” has jumped the shark. Check out McDonalds.com’s post reminiscing about the spirit of Woodstock. Awesome.

Well thank God for a movement on the wane. Yes, lets save the planet; duh, we live here. It’s like putting put up banners that say, “save the living room!” It’s a given. We need to do it with every bit of energy we can get from a supersized #2 meal…which, in it’s day was two cheeseburgers, fries and a coke; back before the notion of supersizing.

The hemp wearers can quibble amongst themselves and they might disagree as they see their one career avenue going up in smoke, but the simple truth is that when McDonald’s co-opt’s the phrase “social responsibility” you can be certain that it’s days of hipness are over. Shane McConkey called it when he ended the life on the term Extreme Skiing. He did it when Taco Bell launched it’s “Extreme Value Meals”. He was right and Freeskiing was born. How about it Max?

Oh and if Vanity Fair and Madonna are asking the question then it’s far too late:

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Popularity: unranked [?]

It’s Time for me to Quit Snoozing and Bust Out an iPhone App

Tuesday, October 13th, 2009

If you don’t have an iPhone then you are one of the teeming masses of the world that has missed yet another crucial juncture in technology. I don’t want to love Apple. They’re smarmy and pretentious in an icky way. Were they on the island in Lord of the Flies they would have been Piggy and that’s no way to get ahead in a uptight society. But the truth of the matter is that Piggy made fire with his glasses. He was damned handy to  have around.

And in this world Apple is quite simply the best product company on the planet. They make beautiful brilliant products. Okay, they kinda suck at customer service and their web site is oh-so hip circa 2005. But when it comes to stamping out a product you can hold in your hand it dwarfs all others…whatever the category. *For all you sad wannabes toting your BoysenBerry Crescendo and saying, “it has a touch screen too”, please, please just shut up and click away on your miniscule QWERTY keyboard. I know, it costs you $150 to get out of your contract…yawn again. It’s worth $150 to stop the bleeding and join the world. Simply put Apple is five years ahead of the nearest competitor in wireless. It’s like Icarus boasting about having Greek bees wax with a one degree higher melting point while Daedalus is kicking it in a G5.

Rather than get your dander up and say things like, “there are 11,000 apps in the Android app store”. Yawn. Apple has sold or given over 2 billion apps. The competition is laughable. It’s like Manchester United taking on my sons team, the Condors. There is no competition in wireless smart phones. It may burst to life again in a couple of years, but I haven’t seen signs of it.

And it’s the App store where the love resides. It’s so good that I check it at least daily. And when I find a new app; in whatever category; my life becomes instantly better in that way.

The momentum behind apple is enormous. They have created a better UI, a better way to navigate the web, a mobile eco-system that works and ultimately the one portable computer that we must all own.

I had a Blackberry for quite a while. And it had as much in common with Apple’s communication platform as my first tin can and string phone. Good luck wireless world. You’re going to suffer for a long while.

*Apple, you suck at mice and that is inexcusable. The Apple TV is cool, but not cool enought to bear  your name.

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Popularity: unranked [?]

Burning Man!

Friday, June 5th, 2009

I’ll be there this year no matter what. Come hell or high water. Nobody’s crazed delusional self-stories will keep me from an event that is about healing and love.

Popularity: unranked [?]

Advice for would be writers- Homework from some kids class

Thursday, May 28th, 2009

  1. What skills are important to becoming a writer for any form of periodical?
    1. The most important skill is the confidence to pick up the phone to call an editor, introduce yourself and ask for some work.
    2. Clear and concise article queries…and many of them. An editor should have the ability to choose between a wide variety of article ideas that are topical to the magazine’s mission.
  2. I have read that a portfolio is important to maintain to be able to get jobs writing. Do you agree with this assessment? What other tools do you suggest?
    1. The most important tool is patience and persistence. Anyone with reasonable writing skills can get published in a national magazine with enough hard work.
    2. Portfolio…yeah, it’s important to see where a person has been published.
  3. How do you recommend that someone gets their start writing and getting published?
    1. Choose a local media in which you would like to get published, study the front of the book “news” sections and other very small segments. Look for areas of the book that have items with fewer than 200 words. Study this area until you feel you understand what the focus is, and then write many articles for this section.
    2. Call the magazine/newspaper and find out who the editor for that section is.
    3. Submit your articles. Ask them for feedback. Continue submitting until they publish.
    4. All submissions should be printed double spaced, edited VERY CAREFULLY. One spelling error and you’re toast.
    5. Include a cover letter that states that you are submitting these “spec” articles and would appreciate any feedback you can get.
    6. Include copies of these articles on a burned CDROM in Microsoft Word.
    7. Throw in a bag of M&Ms with your package…bribery works and should not be overlooked.
  4. How do you feel about writing on the Internet? Is it different, similar, easier, etc.?
    1. The Internet is an endless maw of mediocre content. They’ll publish anything. It’s a good way to get started but don’t expect to get paid.
  5. What other forms of publications have you written for?
    1. Newsweek (paid insert for US Ski Team)
    2. Powder
    3. Bike
    4. Skier’s Journal (bahaha, I owned this. It’s not a real publishing coup. )
    5. Outside (it was short but they put my name on it)
    6. Utah Outdoors
    7. And a bunch of other mags I can think of t the moment. Lots of gravity oriented things. Most of ‘em are dead now.
  6. What tips have you acquired through your experience writing?
    1. See above
  7. What resources do you recommend for writing?
    1. Strunk and White
    2. Dictionary.com
    3. McDonalds

  1. Has a piece of your work ever been rejected? If so, how do you deal with this? Do you use rejection as an aid to help critique your work, or ignore it? DO you see any value in it?
    1. Not that I can think of.
    2. Lots of aggressive editing and that can be hard. Sometimes the editor just doesn’t understand what you are trying to do.
  2. Is there anything else that you feel is important to writing for a publication?
    1. Edit, edit again, edit again…then start all over. Every item that I published was edited at a minimum of 10 different times after we received it. There’s nothing an editor likes more than someone who takes the time to do their hard work. The cleaner the copy, the more likely you are to get published.
    2. Editors will change your work…don’t assume it’s for the worse, talk to the editor and try to understand why they made the changes.

Popularity: unranked [?]