It’s a scary world out there for many people. They see malice and risk at every turn. For these people I recommend staying at home in a barca lounger and getting one with the remote. These folks are why home pizza delivery was invented. The wilds of urban hotels are too great risk to life and fifth limb:
“On Thursday, April 09, 2009, my husband and I and our two children,
ages 6 and 3.5, checked into the Omni Shoreham Hotel in Washington DC.
After a bad experience with the front desk manager, who made a
number of errors, then upgraded our room to a suite in apology, we
ended up having an experience so negative that one can only label it
surreal.
Things started out bad but not horrible. For example, one of the
gifts promised to us did not arrive originally. The desk manager
insisted numerous times that my credit card was being declined, then had to eat her
words after calling American Express. And, worst so far, our suite
had a huge crack in the window, which we requested that the hotel
repair while we were out for the afternoon.
When we returned that evening after dinner, my husband ran an errand
while I went to the room with the two children. We had all undressed
and were ready for a nighttime bath. I was in the living room
looking for the children’s shampoo and my two children were naked in
the bathroom when I all of a sudden heard a crash, then a blood
curdling scream. My 3.5 year old son ran out of the bathroom,
screaming at the top of his lungs. I asked him what happened, what
happened, but all he could say is that it hurts, it hurts, it hurts!!!
I examined him and noticed that his penis was extremely dark purple.
I picked up the phone and called the operator. I asked the operator
to call a doctor, to send a doctor to my room, to call 911. The
operator kept asking me what was wrong. I was trying to tell her that
my son was injured but she couldn’t hear because my two children were
screaming at top volume. I asked her please to call for a doctor, and
she said she would not do so if she didn’t know what was wrong. So, I
hung up the phone and called 911.
The 911 operator could barely hear me, as I tried to explain that I
was at the Omni Shoreham Hotel, and of course I didn’t know the
address. They kept asking for the address, for the address, it didn’t
show in my call. I said I didn’t know. The children were melting
down.
I put on my jeans and sweatshirt, and asked my 6 year old daughter to
put on her clothes, and we all went down to the lobby. We saw my
husband arriving at the same time. I asked the concierge for ice, but
he said he was helping someone with an emergency. I told him that
this too was an emergency, that I had called 911. The concierge
glared at me and told me to stop interrupting. I again asked him for
ice.
Just then the ambulance arrived. The security guards came to talk to
me about what was wrong. I explained that I had called the front desk
for a doctor but they refused to call one for me, so I was forced to
call one myself. He said it was hotel policy to find out what was
wrong first. I explained that I did not know what was wrong because
my child was in too much pain to speak.
I ran away from the security guards to obtain ice myself from the bar.
The ONLY helpful person in the entire hotel was the bartender, who
quickly wrapped up ice for me in a towel and helped me bring it to my
son, who by then was sitting naked on the concierge’s stand with my
husband. The paramedics found him and began examining him.
The paramedics explained that they believed that a toilet seat fell on
my son’s penis, causing severe genital injury. They said that the
needed to bring him to the hospital to examine him more fully. My son
then left in the ambulance with my husband.
I then returned to the room with my 6 year old daughter. We went into
the bathroom and examined the toilet seat. It was currently down. I
lifted it up to see if it would stay up unassisted, and it quickly
fell down and crashed onto the toilet below, making a loud sound. I
lifted it again. It stayed for a short while and then fell again, in a
very heavy manner. Clearly the toilet seat was defective and
dangerous.
Thinking only of the safety of my family, I immediately called
housekeeping and asked for my seat to be replaced. In a few minutes,
an engineer arrived with a screw driver and tightened the seat. I
pointed out that the seat was still loose. The engineer left.
I received a phone call asking me if I was satisfied. I said I was
not satisfied and would prefer a new toilet seat as my current toilet
seat appeared to be defective and dangerous.
A few minutes later, my husband called me up, alarmed: how will they
return from the hospital, given that they did not bring a car seat? I
meanwhile was in the room with my daughter who was exhausted and
needing to go to sleep.
Having stayed at many high end luxury hotels in the past, including
several stays at Ritz Carltons, Four Seasons, Loews, Fairmounts and
other Omni hotels, I did what most people in my situation would do: I
called the front desk and the concierge for help. Here were my
questions and their responses:
Q: can you please send a car to pick up my husband and son when they
are ready to leave the hospital?
A: No. Car service is not available at this time.
Q: Can you help me arrange an alternate car to bring them back with a car seat?
A: What is a car seat?
Q: A car seat is the device that is legally required in most states
and provinces for children to use when they ride in cars.
A: I don’t know about that.
Q: Can you please ask someone if they know what a car seat is?
A: Hold please. (10 minute break.) The concierge said that car
seats are required in D.C. but for liability reasons we don’t provide
them.
Q: Can you please find out if car seats are required in cabs?
A: (long break) Car seats are required in cabs.
Q: Is there someone who can take a car seat from my rental car and
bring it to my husband?
A: No, we will not do that.
Q: is there someone who can arrange for a babysitter to watch my
daughter sleeping here while I go to the hospital and pick up my son
and husband?
A: No, we do not provide babysitters.
Q: Can you think of any other idea to assist me in helping my husband
return from the hospital?
A: I am sure they can catch a cab. Have you thought about a cab?
Q: Are you aware of why my husband and son are at the hospital?
A: No.
Q: They are at the hospital because a broken toilet seat fell on my
son and injured him.
A: I’m not aware of that.
I had to get off the phone because an engineer arrived with a new
toilet seat. He installed the new toilet seat.
I asked to keep the old seat in case my son’s injuries were severe.
The engineer insisted on recovering the broken seat. I refused to
give him the seat. He told me that he was going to call security on
me if I did not give him the seat. I told him that I had no choice
but to keep the seat.
I had just managed to finally get my 6 year old daughter down to bed
when 2 security guards who appeared to be armed arrived at my door.
In an intimidating manner they ordered me to leave the hotel. In no
uncertain terms, they told me that I was being kicked out of the
hotel, that I needed to gather my belongings and leave.
I explained to the two armed guards that I needed to stay at the hotel
because my son was in the hospital with my husband and that my other
child had finally fallen asleep, and leaving the hotel was not an
option at this time. They told me that they were under strict
instruction to kick me out of the hotel and that they were instructed
to call the police if I would not leave. I told them that they were
going to have to call the police as I would not leave. My daughter
meanwhile woke up and started screaming in fear, “mommy, mommy, why
are we being told to leave? Mommy, mommy, but Ari is in the hospital?
Mommy what is going on????!!!”
The armed guards heard the screaming and said that they would not kick
me out of the hotel for now. I asked them to whom I had to speak to
explain the situation and they would not tell me.
I picked up the phone and called down for the manager. After several
times where I was sent to voice mail, a woman named Ann Peterson
finally picked up the phone and explained to me that she is the
General Manager of the Omni Shoreham Hotel.
I asked her if I could explain to her what I had been through that
night, and she said: “I DO NOT CARE WHAT YOU HAVE BEEN THROUGH. ALL
I KNOW IS THAT YOU HAVE BEEN MISBEHAVING ALL NIGHT AND I WILL KICK YOU
OUT OF THE HOTEL IF YOU DO NOT IMMEDIATELY PROMISE ME THAT YOU WILL
BEHAVE AND SAY NOTHING ELSE.” (I am putting this in all caps because
she was, in fact, screaming at the top of her lungs.)
I asked her again if I may please explain to her my situation, that if
she understood what had happened perhaps she would see my point of
view. She screamed, “I WILL NOT LISTEN TO A WORD OUT OF YOU OTHER
THAN THE WORDS, ‘I PROMISE TO BEHAVE.’ ALL YOU ARE ALLOWED TO SAY IS
‘I PROMISE TO BEHAVE.’ IF YOU CALL ME OR ANYONE ELSE AT THE HOTEL ONE
MORE TIME, OR SAY ANY OTHER WORD OTHER THAN ‘I PROMISE TO BEHAVE,’ I
WILL CALL THE POLICE ON YOU AND HAVE YOU ESCORTED OUT OF THE HOTEL.’”
Again, I said, “But, maybe…” and she interrupted “ALL I WILL HEAR YOU
SAY IS ‘I PROMISE TO BEHAVE.’ WOULD YOU LIKE ME TO CALL THE POLICE
RIGHT NOW? I WILL CALL THE POLICE RIGHT NOW!!!!!!!!!”
I said, “I promise to behave.”
Ann Peterson said, “GREAT, YOU ARE NOW ALLOWED TO STAY THE NIGHT, BUT
I WILL SEND SOMEONE UP TO ESCORT YOU OUT OF THE HOTEL FIRST THING IN
THE MORNING.”
I said nothing.
I called up my husband, my parents and my local friends for
assistance. I posted my predicament to facebook. Soon my husband
arrived back with my son. They traveled by cab without a car seat and
were not happy about that. They made it safely.
My son is in recovery. I am angry. We still don’t know the extent of
my son’s injuries, but we do know that we are appalled by the behavior
of the Omni Shoreham Hotel and its General Manager Ann Peterson and
seek an apology, at least.”
Yo R, I’m sorry for the little one’s pain. Perhaps you could spend some time training him on up and down of seats. Zippers are also torture machines for the young males of our species. I speak from experience. The heady pellmell pace of our society combined with the razor edged knashing of an endless number of YKK products can lead to shocking insta-briss with nary a moment for prayer. Luckily, it’s self teaching. One never gets caught unawares again.
But sensing that you have some ire (it creeps around the edges of your story, unintentionally i’m sure), i’m willing to bet that you decide to ignore that fact that our legal system is groaning at its limits and instead choose to take the wee ones penis into court. There is circumcision and then there is brute force tort emasculation. The boys traumatized penis will never see the light of day again.However I’m not sure what will do more damage, a free swinging toilet seat or his mother’s angry free swinging mouth. See, it’s scary to be a young boy toddling toward pubescence and scarier still if one’s mother litigates about his tiny Johnson. Go easy.
More damage is done by emotionally emasculating mothers than all of the toilets in the world.
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