John Bresee

Tools ‹ John Bresee — WordPress.

Popularity: 7% [?]

Remember when you first saw the web…? Whether it was a Star Trek page that listed every episode or a dot matrix print out of a naked woman…either way it was something really new in Norwich, Vt/Hanover, N.H. and we couldn’t get enough of it. I immersed myself in Tektronix screens and dotmatrix printers from when I was about eight until I pulled my head out of my iPad three hours ago and saw the striking similarities of web creation all over again only this time with most of the problems solved; portability, not hot to the touch with masses of loud whirring fans, privacy for data entry and storage and and…it’s instant-on. I can’t over-state how cool it is for a computer to come to life instantly and be happy to being searching at your beck and call. Oh Thank You! I’ve been waiting since I first ran a paper tape through a PDP-9 for a computer that at least kept up with my typing. The IBM Selectric still wins on that.

But the iPad, damn is it different. But like any new form of soon to be mass accepted computing it will go through these types of iterations only this time instead of ten to fifteen years it will happen in three. And in those next three years  you will see rocket ships of success and epic failures of old guard companies that couldn’t fathom the light-speed changes that will be thrust upon them by consumer demand and not by Apple‘s creation. Apple has merely created the chalk board. The people will sketch out the story. The wealth destruction will be massive and most company’s won’t see the bullet that hits them. And this comes from an entrepreneur who once started a newspaper company. I’d sooner  own BP’s marketing department. (just kidding)

1. Content creation and consumption. Apple has given us cool new tools to envision digital imagery and sound and space and all of the meta around and between. And the first period will be filled with Ginsbergian exploration as the the walls of this new space are defined and redefined. The content will be overflowing with coolness. Each day new apps filled with wonder, doing things that took us forever to accomplish before. But now not only will we fill our grocery lists quickly but now they will be styled by a brilliant UX person who knows that all dairy belongs together and that your family’s consumption is going to stay within a gallon of the previous week. Smart content, beautifully laid out will lead to page consumption rates that are are unheard of in the wild west of www3.

2. The engine behind the web is always community. People forget this too easily and believe that Moore’s law is an engineering principle relating to processor doubling. Instead it is a law about the power of what happen when at the end of a limitless number of keyboards….Whoopsie, I meant Metcalfe’s law. Those brainiacs are so fussy when you get it wrong. Metcalfe said something to the effect that the network is exponentially more powerful with each additional node. That’s a tough nut to swallow. It’s strains my brain to think that each new netbook in Alabama makes the Internet exponentially more powerful. But I probably didn’t understand the principle. I do believe that each time you attach wetware to the network (smart people) that are far faster, self-educating, adjustable, scalable and increases in strength and numbers forever, the webs power to change the world remains exponential.

The power of the web has always been community. It was sad to see Sun come so close, “the network is the computer”….no, no, no. The network with the people are the application. A computer is boring. An application is endlessly fascinating.

3. Transaction – It is inevitable when you make the largest marketplace people will trade. The platforms/stores/entities will evolve. Prices will come down, liquidity in the system will increase and our economy will move faster. A faster economy, is, as Adam Smith told us  a better and richer economy.

4. But then a beautiful thing will happen. The merchants, marketers, branders and the rest will be held at abeyance; based on the quality of what they have made. And products poorly made or poorly described through crappy images or “All your base are belong to us” cultural incoherency will fail. Because the indescribably beautiful collision of community and commerce will lead to the right product at the right time at the right price. Community content and endless honesty about quantity on hand and and review quality will make the good etailer succeed and the shoddy ones drift out of business like so many hot dog vendors who quietly spew salmonilla in the ally’s away from the light of honest commerce. People who have been trying to unethically garner the consumers dollars for years through the spam cannon of endless informercials will find it harder in the face of real-time customer generated content. Now the retailer is held to the highest standard…that of the collected wisdom of all customers. The age is here and it’s merely been helped along by Steve Jobs making computing more collaborative and communal and capable. Thanks Steve. We’ll do our best to live up to it.

Related articles by Zemanta

• The meaning of writing according to the iPad (andrewdubber.com)
• Twitter’s new iPad App Shines, but Not Perfect (readwriteweb.com)
• 90% of Apple iPad Buyers Will Be Existing Apple Owners, Says Strategy Analytics (eon.businesswire.com)
• Silicon Alley Insider: Apple Ditches The Geeks And Early Adopters (businessinsider.com)
• Businesses Are Jumping on the iPad (macstories.net)
• Touch screen UIs to kill the browser? (theequitykicker.com)
• RPT-Apple TV a first step for more ambitious plans? (reuters.com)

Popularity: 19% [?]

And maybe not for the reasons we think.

It browses beautifully. It’s battery lasts all day. It’s light. The color is beautiful. And quite simply you can hand it around the living room as you watch TV and ask your peers what they think about an article, video, post or perhaps more importantly, a purchase.

We have wondered and tested ourselves blue in the face to help determine why online conversion is low and unmovable. And it may be a simple few things like making the experience more friendly and welcoming to peers.

For instance I loved bring the Apple Air to bed to do my browsing…but the little fan couldn’t keep up and it would try to recirculate through my comforter; eventually the computer would slow and annoy me, the fan would whine, I’d feel guilty and I’d shut the whole mess off. But for the first fifteen minutes it was so much nicer than having 10 lbs. of laptop in bed.

I’m not saying the iPad brings you savior faire that before you lacked, but it is at least cool, quite, unobtrusive and can be disposed of or shared much more easily.

This is but one of the technology changes, be it pervasive broadband, to new computing forms that I believe will accelerate the ecommerce trends. There has never been a year where I’ve have more time in the day to go physically shopping and as the tools get better and the industry matures, tools like these may cause huge leaps in immovable conversion rates.

At least I’m hoping that.

Popularity: 25% [?]

The simple answer is where it will garner you the most measurable sales. Not necessarily the most sales, but the most measurable. An unmeasured sale might not as well have happened. We learned that in 1998. Or started to.

And Chris Dixon, my new hero, recently mentions that the place to advertise is on the sites with the highest purchasing intent and then made some half-hearted suggestions around that without touching on the next real source of advertising revenue: The e-tailer.

Lets face it. Conversion has never been anywhere near where we think it should be. For politeness we’ll say that across the web 95% of browsers don’t convert. So we pay for 100% of visitors and get 5% of sales. That’s a mighty hard business to run. But if you begin both the habit of advertising where your customer is almost ready to buy, a competing etailer in your category, and you sell advertising to your competitors in the same way, it may happen that we create a layer of places that convert better for both sides. The vendors would do well to buy traffic from their retailers and yet still send or sell them as much traffic as they can. Our customers need whatever content they need in order to be comfortable to buy. Your site may have it for one type of customer but not for another.

We don’t know why people don’t buy the way they do in the offline world. But we can get one beat closer by selling and buying advertising nearest the heart of the purchase. It isn’t insane if it converts, both ways.

We may well find a new gold mine of advertising that goes many directions and yet raises nice high margin dollars. And even learn why we don’t convert at the rate we’d like.

Eventually the etailer, with its superior and unbiase customer content may find itself more as the central traffic source for quality traffic than as conversion vehicle. Wouldn’t that be funny.

Popularity: 19% [?]

The snow has been dumping in Park City, Utah. Falling in huge car hiding piles…for the first time in one of the driest, saddest winters ever. And what drags me out of bed at dawn with a shovel and broken down snowblower was the fact that without some skinny path cleared to my door there was a chance that the FedEx guy might make me the last semi-blogger to get a hold of an actual iPad.

But FedEx came through and I plugged it in and waited for the lightening bolt to strike. I waited and failed through synch after synch…thinking it might be time for for Apple to spend a little time with the iTunes app and making it the happy center of the media universe that it’s supposed to be.

I keep hoping that iTunes will be great at synching this complex media world. And I keep hoping that somehow it will recognize that I am going to exceed the 16 Gigs right as I check the buttons of what I’d like on my iPad. But no, I wait, patiently and run through about fifteen dry runs before I get enough data off to make the iPad run.

But it’s not the optimum data load. But eventually I’ll get the hang of it.

And I inadvertently dumped all of the apps from my iPhone onto the iPad. What a mistake. A small iPhone app doesn’t belong on the iPad. Wait for those that are iPad ready.

And yet once it happens. Once the iPad fires up…the magic happens. It was when Netflix loaded that I first felt the magic. Just the media I want when I want it, beuatifully rendered. I preferred watching on my iPad than my 44″ 1080p flatscreen. The show felt more intimate. And the iPad never got warm in my lap. I thought I felt much of the media world begin shift to a new axis.  And again and again  as I loaded new apps I saw the media world shifting and twisting in, beginning to be caught between the old way of business and the new. Media will benefit first and suffer first. Commerce will come very shortly after.

We don’t yet know what the iPad will change . But there are some guesses:

1. Ecommerce will shift toward home and couch and bed, from primarily work.
2. The iPad will succeed
3. Netflix is going to kill on the iPad.
4. And the rest of the world is  going to have to watch and wait to see what happens as we figure it out with them.
5. Well designed ecommerce sites run just fine on the iPad. No need to hire firms to redesign for a small form factor. Just build beautiful simple focues ecommerce sites and QA on all top four browsers and you should be fine
6. And build apps that have real single purpose that deliver value above and beyond the flat world of standard ecommerce site. It’s time to innovate in return for the gift that Steve Jobs has given us. He has allowed us to once again shift into the future.

Thanks Steve…it’s brilliant.

Popularity: 42% [?]

Craigslist continues to disintermediate whole industries. And by disintermediate I mean crush them using the beautiful art of capitalism like dancing wu-li black practitioners. They have reduced costs in the ticket scalping industry to zero as

Popularity: 15% [?]

“(the iPad is) not nearly as good for creating stuff. On the other hand, it’s infinitely more convenient for consuming it” — Pogue In one sentence this anonymous scribe captured the essence of the iPad. It’s a consumer oriented cash generator with almost every form of payment waiting for you to join. We may well get out of this recession because Steve Jobs willed it to be.

One analyst just raised his 2010 sales number for the iPad to 8-10 million. Which is a ridiculous amount when you consider the category doesn’t exist yet. Which is silly for me to mention it’s not like the analysts spotted the housing crash, the dot com crash or any of the other eighty three recorded fiscal bubbles…but still, they are analysts and presumably they have more wisdom in their domain than I, so I listen.

But what I am guessing and feeling is that the iPad is going to revolutionize in a different way. The notion of personal browsing. That ecommerce+ will be at your fingertips  and it will be incredibly powerful. This is not a browser who’s history you have to wipe to keep corporate from reading it, but instead your own that you carry with you…history of all messages, commerce browsing, blogging, writing, photography. The iPad will be the window into your own lives and others.

Ecommerce only represents 6% of total commerce in the US…but it’s the fast growing segment  and will be for years to come. It is expected to grow 2% a year for the foreseeable future and that is without mobile factored in. The iPad will do an interesting thing in that it will help migrate those who have been resistant to ecommerce by way of a more friendly environment where commerce will, perhaps feel less threatening. So it will increasingly steal from the physical side of commerce. For the cognoscenti ecommerce will grow faster due to a deeper wallet share. Suddenly commerce that never would have happened over the web will be possible, be it the hot dog vendor or bike parts for a kick ass bike/community/commerce app. Those who comfortably spend on the web now will see their spending accelerate as the software grows to meet capabilities in the new hardware.

And in that way the iPad will work to combine the aspects of commerce that are already appealing with those of geo-tagging, nearest physical product, best price within five miles,  and much more to move a large percentage of wallet share to the web. So ecommerce will grow, again at a much faster rate than it has. And it will grow in new, unexpected places that get the distinct advantages of this format. For instance in-game digital product sales might well grow at an astonishing rate.

And Android will follow along with their impossible to beat “Better Than Free” model and slowly and they will own the lower pricepoints. Yet this is a market that is already proven, the $275 netbook is very desirable. Add in a touch screen and phenomenal OS and it will be a dream browser. The Tablet is here to stay. And so is the app. A web page is nonspecific brochureware for the dying 2000s and  an app is the perfect hyper-focused one purpose tool for which this generation was born to use.

High price-points will be Apple‘s as there is something luxurious in software and hardware designed together. But Android’s breadth of connectivity to massive data sets creates opportunities that I don’t have the brain power to imagine. Apple and Google do something that no other companies do, they create moments when the current and future exist at once. It’s this strange feeling, as if for a moment, we get a moment of living in the future just by way of a new product release. What a cool capability.

Tablets will not have to war for its share of computing. It will instead be the third form of computing and within 36 months the primary mode for ecommerce.We won’t stop using our laptops and desktops and we can’t give up our mobile phones.” The world never converges, it only diverges into more ways that we can stay in touch, buy, say hello, record our thoughts, support our existence.

Related articles by Zemanta

• Why the iPad Will Be a Huge Success: 20-Year Veteran Consumer Electronics Developer Dissects Product Strategy of Apple iPad (prweb.com)
• Apple updates iTunes ready for iPad launch (telegraph.co.uk)
• I Just Invested in @Burstly, a Mobile Ad Management Company (cloudave.com)
• Apple to Charge for iPad Updates (cultofmac.com)
• Asus Preparing To Unveil 2 Tablet Devices (ubergizmo.com)
• Litl Lays Plans for Channel Store to Offer New Kinds of Webbook Content (xconomy.com)
• eCommerce Headline News – January 30th (pindebit.blogspot.com)
• iPad and eCommerce (johnbresee.com)
• Hispanic Chamber Of E-Commerce – Create ECommerce Stores (slideshare.net)
• eBay Expects To Sell $1.5 Billion Worth Of Goods Through Mobile Devices In 2010 (techcrunch.com)
• Barnes & Noble to shift focus to e-commerce (vator.tv)

Popularity: 100% [?]

Every since AOL spammed the planet with discs, et al. there has been an never-ending strata of web users who just can’t seem to get the simplest aspects of the web. I’m not sure if people have stopped explaining it to them or if these things are real stumpers. I’ll try to clarify. It’s not that I have extra knowledge, I failed algebra four times in college. There are plenty of simple things that I just can’t get the hang of, like shoe-laces and brussel sprouts.

For the web stragglers, here are a few simple things:

1. Facebook‘s message queue is not email. Really. It can forward to email for some. But for many of us Facebook is kind of losing it’s appeal. So I never check the message queue. Yet my siblings write away as if my email address has in some way changed. It’s just another private message system, no better than the one at Ebay.com. Worse actually, Mom doesn’t write me at Ebay and the get teary-eyed when I don’t respond.

2. The navigation bar and Google‘s search input are separate things. Really. You can type a company’s domain (company name) in the navigation bar and press enter, and skip the step of typing it into the Google search field and then clicking their number one paid result. Save the world some money and save you time.

3. Etsy is the new Ebay. Sorry Ebay. You had it all for so long and we all miss you.

4. Never reveal anything on Facebook or a blog that you wouldn’t happily chat about with your manager or someone who you may have to interview with someday. In fact, don’t say anything to anyone that you wouldn’t like to share on TMZ or some such thing.

5. Give Your Child a Pseudonym: He or she deserves an ability to make mistakes and have them photographed or videoed and yet not connected with their real name for the rest of their life. We all did things when we were younger that we wouldn’t want to have on Facebook now…at least I did.

6. Internet is to the mobile internet as silent film is to TV.

7. www is dead. Long live direct navigation. When you are typing www before an address your just trying to be old school.  and away from specialization was just wrong. And I wish I could fix it immediately.

Related articles by Zemanta

• Facebook Again to Test Privacy Boundaries (fstutzman.com)
• Google, Facebook, Yahoo, YouTube, MSN Reigned Over Internet in Jan 2010 (techie-buzz.com)
• Email Addresses Briefly Made Public on Facebook [Privacy] (lifehacker.com)
• The State of the Internet Operating System (radar.oreilly.com)
• Now You Can Update Your Facebook Status via Yahoo Mail (mashable.com)
• Apple App Store app launches on Facebook (tuaw.com)

Popularity: 16% [?]

They launched the sixty second smart phone app that wil allow you to have any product for sale in sixty seconds, including photos. This may be the coming of the seccond age. All hail Ebay.

Related articles by Zemanta

• eBay rolls out with its iPhone apps and wants (more than) a billion dollars (techstartups.com)
• Ebay Keeps Trying With Classifieds (paidcontent.org)
• Multitasking: The mandatory feature iPad lacks? (news.cnet.com)
• Mary Kincaid: Weekly eBay Roundup of Vintage Clothing Finds (huffingtonpost.com)
• Outside US, iPad Hits eBay Before Stores (cultofmac.com)

Popularity: 15% [?]

SXSW managed to hang on to their cultural relevance for one more year by giving Cornify a win for best in Technical and Judges choice. A site that buries Easter eggs of magic unicorns all over the web can’t help but be the best thing ever. And yes the app is installed here. Just use the classic “Konami” code to make them start popping up.

Related articles by Zemanta

• @SXSWi 13th Annual SXSW Web Awards Winners (austinist.com)
• SXSW: Wolfram Alpha wins ‘best in show’ (telegraph.co.uk)

Popularity: 20% [?]

Pepperdine, which according to Business Week (who apparently really really dig MBAs cause they spend about 50% of their editorial calendar blowing and fluffing the MBA programs of the world.*) is not a top tier business school. They sadly fall into what Business Week labels the “Second Tier”. Second tier in MBA programs is as appealing as being a Grenada based medical schools.

The problem in Pepperdine’s integrity goes as least as deep as its marketing department and its inability to write a survey. And writing survey’s is kind of thing one at a business school. Kind of the med school equivalent of  stitches.

Yet at the end of their survey they ask this question which is nothing more than scum sucking attempt to either force an honest person to lie or they can choose to tell the truth and sign up for either the Presidential spam package or the Executive.

“* Would you like to learn more about Pepperdine MBA programs

The correct thing to do would be to offer a fourth option, something like, “No thank you, I’m not interested in your marketing materials.” No need to debase those confused few who do not have MBAs and have yet to discover the many study’s that show  that an MBA is as wise an investment as multi-level marketing or making deals to help the daughter of the ex-president of Zimbabwe free up some of her father’s cash which is unfortunately held by hooligans.

Related articles by Zemanta

• Pepperdine Law School Dean Kenneth W. Starr Named Baylor University’s 14th President (eon.businesswire.com)
• Pepperdine Does It Again (volleyball.about.com)
• Pepperdine Graziadio School Names Dr. Charla Griffy-Brown to Lead Center for Excellence (eon.businesswire.com)

Popularity: 10% [?]

I’m way off the back on this but I had to to jot it down. UStream launched their iPhone app recently and it’s simply one of the coolest and scariest pieces of technology I’ve ever seen. The app turns your iPhone into a realtime broadcast device. Your camera films and transmits whatever lies in front of it.

You have to see it function to feel the impact and realize how our lives have changed forever with this one application. Lets say you get pulled over and are concerned about how you are going to be treated. Flip on the app, spin the phone to face the side window and broadcast in real time your experience. Officer Friendly is, unbenknownst to him on live TV.

When you visit their site it is astonishing to see what streams are currently live. Endless litters of puppies under heat lamps…and and audience of 25 people watching them sleep. And the watchers happily chat with each other.

The scary side is that, even though the technology for video phones has existed since the 60s, but most people don’t want to be seen most of the time. Broadcasting our lives is uncomfortable and yet  you no longer get to decide whether somebody’s iPhone UStream camera feed is catching you at any given time and broadcasting it to the world. Giving up your privacy is scary. Giving individuals the power to broadcast is amazing. The world will never be the same. Rictus.

Oh, and the application is beautiful and works seamlessly, shouting out to (I can’t say the sill word tweeples) twitter, broadcasting your location and allowing you to chat with your audience at the same time. Truly brilliant development.

Related articles by Zemanta

• Mobile Computing: The iPhone and Beyond (metamorphblog.com)
• Type-n-Walk.com – See What Lies In Front Of You (killerstartups.com)
• Live at 5 (PM ET, that is): TUAW TV Live (tuaw.com)

Popularity: 4% [?]

As a relative newbie in much of the spam world I find myself Mayberry-like ignorant in the massively abusive world of bulletin board attackers. I naively ran my comments section on this blog, pretty open because nobody comes here but my son, who’s four and…only then when he’s sitting on my lap.

So I was surprised that 2,600 spammers were doing everything in their power to help the world get rich quick and do so with astonishing manly prowess. It took me about an hour to ding all the spammers and in doing so I lost the fifty excellent comments from my reader(s?).

And I then I started dorking around searching for a something that could handle the spam load without the word Barracuda in the title. I’m sure that there are many happy ‘Cuda users but it must be a world that is Windows 3.1 centric.

And then I found WP-SpamFree and it’s amazing. I have no idea how it works (first sign of a great product…it’s none of my business how you get rid of spammers, the less I kn0w the better) and yet it hums along dinging would be mass marketers left and right. I’ve rarely been so happy with a product. And this one was, I think, free or one of the many excellent flavors of open source that passes for free. Or maybe I’ll get a bill in 30 days, fine with me. Nice work over there at H6 Web Geek.

Related articles by Zemanta

• Botnet Baddies Setting Up Own ISPs For Unfettered Spamming [Spam] (gizmodo.com)
• Spam Comment of the Day (jefflazerus.com)
• 58 reviews of Add ability to identify which users have rated your comments helpful/not helpful (rateitall.com)
• Promotion for An Open Source Software Project (startups.com)

Popularity: 5% [?]

Cool, Google’s new UI only shows 39 characters on the screen, including logo, TM and spaces. And I probably counted that wrong. Until you roll your mouse and then the regular UI reappears all Harry Potter and the Invisible Map style. Credit Veruus for pointing it out.

Popularity: 4% [?]

From the site Androgeek on how to install a new Android theme:

“Instructions for Installing Themes on Your Android

1. Rename the theme to update.zip

• Themes usually come in .zip format with a title. It is important to change file name to update.zip. You will need to right click file, and then right click again to rename.
• If you have multiple themes that you want to download, just download them to a separate folder and remember to follow the instructions and download them to the SD card and then rename with update.zip.

2. To the root of your SD card, copy update.zip.

• You need to copy update.zip to the root of your SD card and not to a folder but directly on the letter drive.

3. Reboot the phone in recovery mode…”

It goes on for another thousand words and seven or so more steps.

If you have to tell your users to rename, unpack, reboot…IN RECOVERY MODE, then we’re a little too close to Windows ’95. These days I expect my computers to do all that geekery for me. If they can’t then their UI is just not quite up to par.

Related articles by Zemanta

• Why (and How) to Root Your Android Phone (smarterware.org)
• Android emancipation (mdzlog.alcor.net)

Popularity: 6% [?]

I know, never post something that has been retweeted 500 times or more. But this thread is too funny. And I kind of want to bookmark it for myself because it will make me laugh just as hard a year from now.

Popularity: 4% [?]

Phonegap is a new open source multi-environment development tool. One of my biggest fears around the incredible race between Apple and Android has been about the cost of doing dual application development. Mobile feels a scary enough jungle when you are looking at Apple development, but add in the multi-verse of Android phone builders with a myriad of screen sizes and other strangeness and it looks like a massive amount of friction. Thankfully the software world is filled with the smartest people in the world who perceive problems beyond the horizon time and again and rush to fill the coming void.

My guess is that the Apple Tablet will be an overwhelming hit which will change personal computing once again…but add yet another layer to development. And my guess is that Phonegap will be there quickly as well. So thanks Phonegap. Read about it on CNET

Related articles by Zemanta

• 20 Upcoming HTC Android Devices Mentioned in Leaked ROM [Android] (gizmodo.com)
• Analyst: App Store Could Hit 300,000 Apps Next Year (mashable.com)

Popularity: 4% [?]

At Backcountry.com the Gearheads have great latitude in resolving problems and doing whatever they can to make the customer happy. But this example is like no other I’ve ever seen. Follow the link to see the customers full post on her blog FoolsandSages.com. Here’s a small excerpt.

“After I placed my order, I sent their customer service folks a mail telling them how much we loved their site and asking for the shipping to be adjusted to reflect our original wish to combine shipping. I fully expected for them do graciously do so, but was absolutely not expecting the response I received:

‘Hi Andrea,

Thanks for contacting us at Steepandcheap.com.  We love you, too. We would marry you if you weren’t already married. And we weren’t a company, but rather a young shy boy lost in the throes of love, yea, a misty-eyed dreamer looking towards the future, still unscathed and unpolluted by the hardships of mid-adulthood. We would ask your housemaid to deliver white flowers to you, with an anonymous note that read “Heaven nor hell could provide me the joy and pain your approval or lack thereof might impose upon me.” Then, that very night at midnight we’d stand outside your window playing a love sonnet on the violin–a heartfelt ribbon of swaying notes and flittering string plucks. You could get out of bed and come to the balcony to listen. Instead of saying anything, you might drop a single white handkerchief slightly soaked with your tears.

But none of that could ever happen, so instead I just gave you a full refund on your shipping costs. I think it was like 8 bucks. Thanks for the love.’”

Wow…how unusual. Here’s her full post.  http://www.foolsandsages.com/2009/12/03/making-customer-service-fun-what-a-concept/

Popularity: 4% [?]

The iPhone is the most beautiful design and business exercise I’ve ever seen. I am happily humbled by Apple for their vision and incredible operational excellence. They saw and created a future of which I hadn’t even dreamed. The iPhone set me free.

And yet…so did Compuserve in its day. Compuserve and the Mosaic browser let me run about the web as fast as my 14.4k modem would allow, from one Star Trek fan site to another. And it became both my vocation and avocation. The iPhone, ten years after I first started working on the mobile web finally delivered on the promise of the richness of the web combined with dynamic community and localization. Thank you Apple.

When we take our first timid steps in a new technology we seek safety, familiarity and comfort; and the iPhone delivers. It lets us safely download apps that have been approved and search around the well lit corners of the nice part of Internet town…but it’s a bit like a cruise ship. You can’t ever really get in trouble. It’s kinda fun for a while, but the captain never invites you up to steer it or do donuts with the thing. And eventually you want to see the whole ocean.

And the Droid…well, it’s like Netscape 1.0. It crashes more than I did in high school, which is to say, a lot. And it lets you get the full unfettered internet, location and community access. Want to download an app that steals your private data…go ahead. Want to download an app that instantly violates federal wiretapping statutes…it’s one click. Seeking something really unsavory, it exists or is in development right now. I don’t even dare to imagine the things that are to come.

The world of Adult entertainment has often been the north star of the internet, showing us where web business is going. Take a look at the origins of most video streaming software or even internet traffic tracking companies.

And trust me, the iPhone’s bevy of bikini girl apps is really not going to satisfy the seemingly insatiable cultural appetite for prurient content. And in that part of the world the Droid wins hands down. The porn world has gotten a seat back in the game.

In the 90s Yahoo failed when it couldn’t keep up with the endless requests for sites to be added to its directory. It was excruciating to wait and see if your site would get accepted and practically business death if you weren’t. And Yahoo was unblinking as they ignored every request for information on how or whether you would get in. Even when they started charging $300 to get guaranteed placement it still didn’t really satisfy a webmasters desire for instant inclusion. Which is why DMOZ came about and eventually things like Wikipedia. The community does a better job policing massive amounts of content then a small group of censors with unclear by-rules.

And the four week wait for a developer to see if their efforts to fly in the Apple world just isn’t going to work. In the Web3.0 world we are being trained to expect real time in absolutely everything.

Android delivers the vicious one-two punch of instant inclusion and boundless content. And that is too mighty for Apple to beat. In the late 90s we ran as fast as we could from AOL into the arms of Earthlink and Comcast so that we could get the full web and not the pre-chewed variety. In 24 months or less the iPhone will be the choice of fussy Meerschaum pipe smoking ascot wearing professors and the rest of the world will be carrying Android 4.o phones that allow us full unfettered access to the world of content and applications.

It seems likely that a wikipedia of applications will come to fruition with a community of trusted testers and a standards body run by the community will come about. And when we see that BBB of mobile web, we will find trust. Until then, buyer beware.

But it’s going to be a cool winding road getting there…filled with missteps, crashes and eventually government intervention.

And Google will become a bevy of little Googlets, split up by the privacy fear mongers. This is the coolest movie I’ve ever not seen and I can’t wait.

Related articles by Zemanta

• First Malicious iPhone Worm In the Wild (it.slashdot.org)
• Verizon Puts The iPhone Down In Favor Of Android (ubergizmo.com)
• Wireless 2.0: Vicious to Virtuous? (xconomy.com)
• iPhone and Android Are Taking Over the (Mobile) Internet [Smartphones] (gizmodo.com)
• Android goes for the iPhone weak spot-Porn Apps

Popularity: 1% [?]

Check out http://apprejections.com/

I know it breaks the rule of writing about something that’s all over Digg, but it’s just too funny.

and if that doesn’t make you laugh then go to http://twitter.com/shitmydadsays

The second one is kinda crude.

Popularity: 1% [?]

The wind off Swaner Nature Preserve had a November bite this morning. The dark clouds were vogueing above Square Top like it was a winter day. Just idle posturing, no snow fell, but the threat was real and strange for August in the desert. I stopped at the ski rack in the garage to do a quick gear check. What’s going to the Park City ski swap? What do I need to replace?

Sadly it looks like it’s time for my XXXs to wrap up their career. They were a gift from George at Rossignol. He said, “I’m sending you some new tongue depressors, I think this fat ski thing is going to take off.” Seven years later, hundreds of thousands of vert on their scarred bases, one serious injury, two near avalanches, three jobs, four countries, four A-stars, one Bell JetRanger, three pairs of bindings and countless ski resorts…and some kid is going to take them off my hands for $50. There ought to be a graveyard for skis like these; a solemn resting place for workhorses that have done more than their duty. In these hammered bases I see my ski history, each weld represents a gamble that paid off or a bad decision narrowly won. The TGR sticker on the tail is from the Harvest year when my allegiance to one movie company was strong, but it’s scratched to hell and I think I’m past my sticker days.

But next to the XXXs is a spanking new pair of Atomic ReXs with Naxo alpine touring bindings. I skied them three days in the spring and they grooved like pole dancers through every type of snow. But I have yet to use their super-slick touring functionality.

My wife gave me a pair of Atomic TMeXs with Burnt Mountain TeleBulldog step-in bindings. I whaled and flailed my way down the mountain like a movable yard sale, but I can now say I drop the knee. Riding in my pack they felt as light as a pair of cross country skis and every step in the bootpath was easier. They make the peaks seem a little nearer, a little more accessible.

The final pair in the rack is the absurdly wide Fischer Big Stix 10.6. They wait for the deepest days that are sure to come. I live five minutes from the gondola…fifteen minutes from first tracks. The strange weather of this summer hopefully bodes well for an insane winter. And that’s the heart of the Big Stix—deep in the 60” storms, days when crashed snowboarders bob and flail in the bottomless pow like ocean buoys in a hurricane.

But I’ll need something new to fill the slot left empty by my XXXs. Time to begin my new history.

Thanks George.

–John Bresee

Popularity: 1% [?]

I tried to grab one more day on my KTM before the snow took over for realzie but unfortunately I was beset with personal mechanical failures.

Y’see I’m not real handy around the house. I replace a light bulb if it isn’t over shoulder high but after that I’m hiring someone who understands things like why smoke detectors beep for years after the battery is removed.*

So I attached the KTM to my new UltimateMX Hauler and within fifty feet it popped a wheelie like a circus freak and looked at best unsecure and even more likely that it would do a full el rollo before cartwheeling down I-15 until some Suburban cleaned it out like a gnat. Of course I didn’t discover that until my first refill.

I didn’t exactly follow the directions. I don’t generally. I think if a product is any damn good it shouldnt’t need a book to tell you how o use it.

I have never heard or seen anyone read the directions on a urinal. It’s designed in such a way that we all figure out how to make it go. So I assumed the MX Hauler would be much the same. But I was wrong and it was past midnight and time to give in.  Now I have to figure it out while my neighbore makes comments like, “wow, you put it on all wrong.” Yeah, I got that. That’s why I’m in Ranch Place instead of ripping to the top of Wile E’s favorite Mesa.

*(Handy tech tip when a smoke detector just won’t shut up; detach the offending smoke alarm and remove the nine volt battery (it won’t do anything but makes it lighter.) Take the smoke alarm and put it inside three large freezer Ziploc bags. Then drive the largest car you have over it back and forth at least 20 times. This won’t have stopped the noise but it is now half the volume and has a backbeat that could make it a hit for Bjork on the laughable improbability of man.

Open the bags and fill with pumpkin pie filling, carnation concentrated milk, and beets. These ingredients do little to stifle the noise, maybe 25%, but at least you have used only items from your pantry that you wouldn’t eat unless it was a full-scale thermonuclear war. Put these bags in the freezer. It’ll still beep every once in a while, but muted to such a level that it’s livable. Wrap them at Christmas and send them to your least favorite cousin.

Popularity: 1% [?]

I borrowed $2,000 from my Mom for a white box 486/66 with four megs of memory and with it I started a newspaper, a journalism career and my first Web site. The white box was the theoretical bottom limit that could run Windows 3.1. And it could, sort of. It was all you could do, if you went to open a big program like notepad the whole system would crash with the screeching of failed temp storage on the itty-bitty hard-drive. Going from four megs to eight remains the greatest upgrade I’ve ever made. Suddenly I could compute…write articles, open up one of the thirty daily AOL or Compuserve disks I’d get. (76762@cserve.com or something like that).

I’m a bit geekier than average but still what I tote in my backpack isn’t wildly out of the ordinary:

Top Ten Items to Maintain Minimum Computing and Connectivity

1. Macbook Pr0 15.4″. Anything smaller is just annoying for spreadsheets and any larger and you can’t use it on an airplane. It’s simply the best laptop made for the hardcore business user. It’s intuitive, has long lasting batteries, huge piles of ram and every few months it just gets cooler. It’s the centerpiece of your geekdom.

2. Mac Air – Why  both? Well they’re for totally different purposes. The Air is a beautiful engineering excercise. It starts in a nanosecond, grabs a wireless connection before I can say Linksys and just generally works beautifully for 90% of my computing needs. It’s great to pass around the couch with a must-see You Tube clip and it for some reason is less offensive to bring to bed than than the MacBook Albatross. But it heats up fast in your lap and just doesn’t have enough of a graphic card. I love my Air so much that I’m not sure which one I’d grab in the event of a fire.

3. iPhone- Simply the best phone made today. The day I got my iPhone was as important as the day I got email. And it just keeps getting better. The camera is astonishing and the UI is an entire doctrine on simplicity as the soul of usability. I have nothing but the deepest respect for the product gurus who took us from the Motorola Rokr to the iPhone. That’s like going from the Pinto to the Bugatti Veyron. It simply can’t be done.

4. Kindle DX- I love the Kindle. I love it’s one way-ness. I love that it buries me by Whispernet under an avalanche of content and yet doesn’t really allow me to create a single email response. I am not looking for another computer, I’m looking for a tool that will help me organize and get through some small percentage of the many blogs and books I hope to read. Amazon has give me back the gift of reading.

5. Verizon MiFi 2200 – It’s a cellular modem/wireless hub the size of a credit card. It can support five concurrent connections, be they iPhone’s or laptops. It has a four hour battery built in and the speed is reasonable. It’s perfect in my RV and allows me to get rid of the relatively bad Autonet wireless hub.

6. Apple TV – I don’t know why it doesn’t get better reviews. Since I got this I don’t need cable any longer and with the MiFi it works in the car. No more scratched DVDs.

7. Motorola Droid – I hate that I love this phone. It’s a mishmash of usability errors combined with raw genius. It hints at the Jetson-like  future of mobile Internet.

8. Valentine One radar locator– I keep waiting for something better but it’s still the best thing to keep you on the right side of Johnny Law.

9. Oakley Thump sunglasses, V1. They’re so bad they’re good. It’s like the M-frame all over again. When you turn up the thump nobody bothers you. They look away painfully and make mullet jokes and that’s worth big money. Poison sounds especially good on those.

10. Party Blimp– Every remote control airplane I’ve ever flown has died in the first five minutes. The party blimp, filled with helium from WalMart, cruises slowly around the house safely bumping into everything and breaking nothing. It’s a remote controlled vehicle for someone with my limited skills.

Popularity: 2% [?]

Don’t get me wrong, slide rules are cool. We never would have gotten a man on the moon without them. I’m always envious of anyone who can run a slide rule or an abacus or even the classic Texas Instruments 12-C. Tools like these are amazing, deeply layered and powerful. They are often the engines that true scientists use to change our world, innovation by innovation.

As I slowly get to understand the Droid I realize that it is a far more layered and powerful machine than I realized at first glance. It is rife with problems but even more deeply loaded with innovation and promise.

The App market is the wild west, with every download a gamble; many of them crashing right out of the gate. And I wonder if I’m giving login information to hucksters. I just don’t have the faith in the Android marketplace that I do in Apple‘s App store. But it’s cool.

There are physical aspects of the Droid that are wonderments, like the haptic touch screen keyboard. And there are physical aspects that are embarassingly bad, like the slide out QWERTY keyboard. It’s wholly unnecessary due to the excellent software.

The more I explore the more I learn to love the Droid. But it does not make me love my iPhone any less. The iPhone just works and it works beautifully and when it comes to communicating, be it text or voice, I want something straight forward that never crashes and has the usability of a simple light switch. In mobile simple is great. But the Droid, while overloaded with stuff, is a fascinating device.

Popularity: 1% [?]

The Droid is far more phone than I gave it credit for initially. It’s seems inconceivable but in the two weeks that the Droid has been available the Android OS has suddenly amassed 20% of the mobile internet traffic in the US.

RIM, which is the DOS of mobile Internet, is watching its awkward mobile traffic share swirl down the drain. One could reasonably guess that the market caps of the trailing providers will follow.

Palm, the inventor of the space, will likely be gone in a very short while. It’s sad as it is a once great company that made understandable wrong turns.

Microsoft is so busy competing in a raft of worlds that it perhaps did not determine that only one path mattered; mobile. They can lose the living room and even the server room but mobile was a must win. And in years of OS (CE, Mobile, etc.) releases they never seemed to be able to envision the endless vista that mobile truly represents.

It’s a two horse race now, Android vs. iPhone. It’s important not to understate that apple has created the fastest consumer technology growth ramp the world has ever seen. But Android is much closer than I thought was conceivable.

What matters is that for anyone looking at mobile development the paths will have to be bifurcated. Releasing apps for one world won’t be enough anymore…and we have yet to release even one. To find the world changing so quickly, even before entering the game is a frightening prospect from an enterprise planning point of view. I cling to the hope that where change is fastest is also where opportunity is greatest.

Popularity: 1% [?]

What I hadn’t realized when I got the Droid is that market economics don’t apply. You don’t have a customer in the Verizon store comparing the heft of the iPhone and the Droid and saying, “hey, nice, if worse comes to worse I could cudgel a would be attacker to death with this five pounds O’Droid.

What I mean is that people are so fooled by their wireless contracts or about the disinformation about network superiority or inferiority that they aren’t doing true comparison shopping. I picture Tina Turner, again from Mad Max saying to people at Verizon stores, “You know the story, Bust the Deal, Face the Wheel!”  And those people, white as ghosts from fear and from being relentless geeks with 80 plus hours a week of laptop tans, subsuming their will and instead of walking out the door and going and buying an easily superior product in the iPhone, instead saying, “what do you have that’s iPhone-ish?” I mean we all saw how Clark Griswold ended up with the coveted Family Truckster.

And that I get. After two years of pent up geek demand as they steadfastly didn’t give in to apple the Verizon faithful are going to line up long and deep and keep the factories Wii busy for ages to come. And we will have an actual two horse race for a little while.

And so my believe is that la familia, mi cosa nostra…etc. have a super hit on their hands. The mafia like entities Verizon and Motorola coming together to craft a blood oath under a waxingg moon with the naive Google is laughably funny. If you’re Google. See the old men from Schaumberg will do okay but somehow Verizon got tricked into being a dumb pipe again. Ouch.

If you read the best article on the wireless landscape in years, by Bill Gurley, he espouses a notion of Less Than Free and it’s powerful. When you look at the Droid you see Google taggers hammered the place. You can’t take a morning constitutional without the Droid scouring google for words like loamy or brown. Google is so deeply integrated into the Droid that they have uncorked the largeest champagne bottle of clicks, searches and paid clicks since Bill Gross first invented this little idea at a company known as GoTo.com.

Well played Google. Y’seee Verizon and Motorola…they can dance this dance again with anyone they like. There are lots of hardward vendors. And Verizon your right to dip your toe in the click stream was the play…but you didn’t make it. You made like the record companies not knowing that Apple was using you to sell iPods and create an ecosystem. And now Google has played the telcos in order to lift the cap off of their market cap. Double in 24-36 months. Nice work Sergey, Nice Larry.

Lets see how well you play the trust busters when the game next changes. B-Gates is still ahead of you there.

Popularity: 1% [?]

Here’s a video about how we used to market at Backcountry.com circa 2007.  It’s kind of a B- performance. Sorry. There is some good data in here though:

This is a link that may or may not work to a speech to a BYU entrepreneurship class circa 2007.

Popularity: 1% [?]

Wow. When Goliath finally decides to step up and kill David you expect some fireworks. I mean Motorola isn’t exactly new at cell phones. They practically invented the Bat phone and those huge things that Crocket and Tubbs lugged around on ‘Vice. So when Google and Verizon and Motorola teamed up for the wireless Malachi Crunch I expected something really cool. Unfortunately the first go round with it suggests that it kinda sucks.

I remember my two year-old son was able to operate my iPhone and unlock it on his own. He was quickly navigating through the interface without any help. I was able to make the iPhone work without resorting to a manual. I was annoyed by the touch screen typing but I got used to it in a few weeks. Already I’m jonesing for my touch screen QWERTY. The Droid is confusing and awkward and lacks, well, UI. As the CTO at my company often says, “soft is hard”. And boy the User Interface just plain stumps someone with my room temperature IQ.

The hardware is okay. The flash on the camera is nice and the speaker is better. There’s a nice use of vibration/haptics in the interface that  I like. And it’s got a nice heft to it so when I finally get annoyed enough it’ll go clear through the window as opposed to bouncing off as the iPhone might.

I will say it’s better. The iPhone has forced the rest of the world to raise the level of their game. But all you Verizonites who can’t seem to understand that it’s only about $100 to break your contract will be happier on the Droid than on the DOS like Blackberry. But it’s no iPhone. The droid is the Corvette of phones…which is nice if you’re into that kind of thing.

The game isn’t over.

Popularity: 1% [?]

I came across this text on one of our sites last night..in the cart:

Sorry the item(s) in your cart are unavailable. The item(s) have been removed from your cart.

Ouch! The previous text is in red for those who are RSS readers. I think red text is as offensive as the blink tag. It actually makes me nostalgic for the blink tag.

Lets just never use it again. And lets stop using plural(s) like this…oy.

Related articles by Zemanta

• Mobile girl power – in more ways than one! (mymobileadventures.com)

Popularity: 1% [?]

Ten years late mCommerce has arrived. Due to our convoluted quilt of 12 wireless technologies like the laughably bad TDMA (AT&Ts previous technology that could manage only eight calls per cell) we find ourselves arriving a decead after iMode revolutionized Japanese pop culture.

Apple‘s iPhone strategy has been the most beautiful business ramp in the history of technology. The OS is, despite some minor flaws, excellent. A year ago it became the one material possession I would save with me if there was a fire (pardon the duh factor of grabbing a phone). In the past my laptop was my most vital possession and yet quickly my iPhone has supplanted. Yet convergence is just as far in the distance as it ever was. I use my laptop just as many hours a day…it’s just the the iPhone has eaten up all the space that comes between. Even a pause in conversation is enough to have me idly unlocking the phone, considering a spin through the app store.  Divergence is alive and well as it always has been.

Much of the business world is still grappling with what kind of opportunity the iPhone really represents. Often the thinking goes that mCommerce should be like the Tommy Hilfiger web model. I believe that is the wrong tack, taking traditional eCommerce and just shrinking it to a smaller form factor.

What needs to exist is the notion mobile is leading us to a new model for computing that I’ll call for the moment, Better than Web.

Better Than Web is, well, just like it sounds. eTailing always runs a few years behind the content revolution and generally  also just doesn’t do things as beautifully. There isn’t an ecommerce site in the world that has anything like Facebook’s beautiful UI and phenomenally layered business logic. I dream of an eTailer that hits even 70 percent of the Facebook mark.

And in the world of Apps the gap between the A players and the eTailers is larger. I have yet to se

e an etail example using GPS, shared browsing, haptic interface, audio, accelerometer and more. With GPS, turn by turn navigation and some simple work Walmart could have every one of their store’s guide you through a real map your current stadium like store. Add a list function and it could walk you to each product you need while offering you coupons on nearby or similar items. Average cart could climb and time in store could go down. Need a clerk. Hit the big panic button and scan the bar code and have an instant call back…from the call center in Mumbai.

And for us rare pureplays the world just gets rosier. Show only reviews from my state, current location, in the last fifteen minutes, from my friends, etc. No longer need a person in Naples Florida be greeted by puffy down coats on the homepage. We could actually personalize. If it’s a ski site like ours and we’re able to track vertical skied in one day then we would know much better what skis to recommend.

Simply put, in eTailing your retail App better not be a slimmed down dimmer retail store with itty pictures that works in conjunction with your web site. It instead needs to be the next generation or etailing offer much much more. The move to dynamic localized and personalized content just moved up a few years. Ebay is averaging $89.95 per download in revenue and we haven’t even hit the holidays. Mobile is the future of etailing, duh. And Better Than Web is the future of mobile.

Popularity: 1% [?]